Return & Refund Policy
At Vera Jewelry Miami (Vera Jewelry Designs, Inc.), we value your trust and want you to feel confident when shopping with us. Please review our return and refund terms carefully:
Cancelling Orders
- You must contact support@verajewelrymiami.com or call 1-888-305-VERA (8372) within 24 hours of placing your order to request a cancellation.
- Cancelled regular items are subject to a 7% cancellation fee.
- Cancelled custom items are subject to a 20% cancellation fee.
Final Sale Policy
All sales are final on verajewelrymiami.com.
- If you are unsatisfied with your purchase, you may request an exchange for another item or receive store credit (online or in-store), minus a 20% restocking fee.
- Requests for exchange or store credit must be made within 4 days (96 hours) of delivery.
- Orders returned undeliverable or refused by the recipient will incur a $29.99 shipping fee deducted from any eligible refund or store credit.
- Custom orders (including engraving, cut-out, and custom pendants) are non-refundable and non-returnable.
Return Conditions
- Items must be unworn, free from scratches, blemishes, sizing or alterations, and without signs of wear or tear.
- Returns not meeting these conditions may still be accepted, but will incur a 20% restocking fee deducted from store credit.
- If your item arrives with a manufacturing defect, you must contact us within 48 hours of delivery for return authorization, repair, and reshipment.
Return Process
- Contact support@verajewelrymiami.com or call 1-888-305-VERA (8372) to obtain a Return Merchandise Authorization (RMA) Number.
- Once approved, you will receive detailed shipping and packaging instructions via email.
- Items must be returned in their original packaging with all original documentation.
- Include your RMA Number Document inside the return shipment.
- Ship insured using FedEx, UPS, USPS Priority, or USPS Express.
Verification & Processing
- Our Quality Control Department reserves the right to verify the authenticity and condition of all returned items.
- Once verified, you will receive store credit via an online gift card (redeemable online or in-store).
- Please allow up to 5 business days after receipt and inspection for credit to be processed.
Important Notes
- Items returned without prior authorization (RMA) will not be accepted.
- Shipping costs are non-refundable.
- Vera Jewelry Miami is not responsible for loss or damage to items during return shipping; we strongly recommend insured shipping.
At Vera Jewelry, we are committed to providing both transparency and fairness. Our policies protect both our customers and our craftsmanship, ensuring every purchase meets the highest standards.